What is WellVia?
WellVia provides members with access to high quality doctors via telephone for non-emergency medical needs. All of WellVia’s U.S.-based and board-certified physicians are credentialed utilizing NCQA standards. WellVia has an average doctor response time of less than 15 minutes. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*
When is WellVia available?
WellVia is available 24 hours a day, 7 days a week, 365 days a year, even on holidays. Use WellVia anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
What are the most common conditions you treat?
Our doctors are able to treat a wide range of medical conditions. Some of the most commonly treated conditions include: Allergies, Asthma, Bronchitis, Colds & Flus, Ear Aches, Fevers, Heartburn, Nausea, Rashes, Sinus Infections and Sore Throats.
Is WellVia appropriate for every medical condition?
No. WellVia is designed to treat non-emergency medical conditions. You should not use WellVia if you are experiencing a medical emergency. In case of a life threatening medical emergency, you should immediately dial 911. WellVia is not intended to replace your primary care provider, however, it can be a convenient, cost effective alternative to the emergency room, urgent care center, or clinic when experiencing common conditions.
Where are WellVia services available?
WellVia services are available nationwide, including Puerto Rico, with the exceptions of Idaho and Arkansas. Diagnostic consultations are subject to federal and state regulations and may not be available in every state.
Who are the WellVia doctors?
WellVia utilizes a rigorous screening process to ensure you are consulting with the highest quality physicians. The initial selection involves a thorough review of their clinical experience, training, licensure and questionnaire. In addition, WellVia physicians are subjected to a NCQA/NPDB (National Committee for Quality Assurance/National Practitioner Data Bank) verification standard and background screen. Subsequently, each doctor is monitored through our industry leading Quality Assurance/Quality Improvement Process. When requesting a consultation, WellVia will connect you with a U.S. residing doctor licensed in your state.
Are WellVia’s doctors able to prescribe medication?
Yes. WellVia doctors can prescribe medications which will be sent to a pharmacy of your choice. Prescriptions are subject to the discretion of the consulting physician and their clinical judgment in accordance with law limitations. WellVia doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by WellVia physicians. View the current list of DEA controlled substances.
How are prescriptions sent to the pharmacy?
When the WellVia doctor prescribes a medication, it is submitted electronically or by phone to the pharmacy of your choice.
Is WellVia safe and private?
Yes. WellVia is safe and private. WellVia is HIPAA compliant (Health Insurance Portability and Accountability Act) and will only share your information with the consulting physician and your preferred pharmacy. WellVia security and encryption methods are designed to protect your personal information. A copy of your WellVia consultation history and notes can be requested by contacting our Patient Care Team at 1-877-872-0370.
How is WellVia able to provide a doctor visit for such a low rate?
On average a doctor in a traditional office setting must charge $125-$150 to earn $20-$30. The difference between what’s charged and what the doctor’s earn per visit goes toward paying the costs associated with running a doctor’s office such as rent, utilities, and administrative staff. WellVia uses technology and best business practices to eliminate these costs. We pass all savings on to you, the patient.
Does WellVia accept insurance?
WellVia does not accept insurance directly. However, many health plans reimburse for telehealth services upon request. It is the responsibility of the member to submit a claim to their insurance company for reimbursement. WellVia will provide you with the needed information by contacting our Patient Care Team at 1-877-872-0370.
Does WellVia provide access to a doctor for my entire family?
Yes. A WellVia membership provides you and your dependents, such as your spouse and children (26 years or younger), access to WellVia doctors.
Can I be turned down for a pre-existing condition?
Consultation requests are never denied due to pre-existing medical conditions.
What Payments do you accept?
We accept all major credit cards, such as: VISA, MasterCard, American Express, and Discover. We also accept most HSA (Health Savings Account) cards to pay for doctor visits.
What can I do if my credit card is rejected?
No need to worry! Our Patient Care Team is available 24 hours a day to help with any billing issues. Please call 1-877-872-0370 to speak with a Patient Care Coordinator for assistance.
Is my credit card information secure?
Yes. Credit card information is stored and secured using the latest encryption standards and meets the highest levels of PCI compliance.